Please read the following terms and conditions before using this page. By accessing and using this Website, you (the "User") acknowledge that you accept the terms and conditions contained herein and expressly declare your acceptance of the following:
Industrial and Intellectual Property Rights. All the content of this Web Site is the property of the companies that make up GRUPO PIÑERO, specifically the entity BP INVESTMENTS, S.A. de C.V., or appears with the authorization of the owners of the corresponding rights. Therefore, the rights over said content are protected by the applicable Mexican laws and by international law.
Moreover, the rights to the term RIVIERA MAYA GOLF CLUB, the logo(s) that identify it (regardless of color, type of graphic depiction, shape, size or other characteristics) and any other element that serves to distinguish the products, outlines, images, services, brands, advertising slogans, videos or any other elements of the companies of our Organization that are currently contained or inserted in the future, are also protected. None of these elements may be used without the prior written permission of BP INVESTMENTS, S.A. de C.V., and therefore their reproduction, modification, distribution, transmission, re-publication, exhibition or execution, as well as any other use of the content of this site on any other website or in any other computer network, including in advertising and announcements related with the creation of this site, is prohibited.
The User is prohibited from attempting to obtain or obtaining information, messages, sound and/or image files (including photographs, recordings, videos, drawings, etc.) or any other element of this site by any means other than those expressly made available to the User for such purpose. Downloads for strictly personal use are permitted, but not their reproduction for any other purpose. The downloading of any element contained in this site (including any program connected by hypertext or links) is only authorized for the purposes of its application when visiting our site, so that for any other use the User will be subject to the policies, conditions and obligations established by the owners of the rights to the element being downloaded.
Similarly, the User must refrain from attempting to make or making any kind of addition, deletion, transformation or any other form of alteration to the content of this site, and likewise the User must not delete or alter in any way the data that identifies the ownership of rights to any content on this site.
Any unauthorized use of the contents of this Website will be in violation of the Law on Industrial Property, as well as applicable civil, commercial, criminal and other national and international laws.
Restrictions for Underage and/or Incapacitated Users. Underage and/or Incapacitated Users must have permission and supervision from their parent, custodian or guardian before:
• Writing to the Site or requesting that any information be submitted.
• Sending any type of information to the Site.
• Participating in any type of game, contest, raffle or sweepstakes that requires personal information or offers a prize and/or requires information.
• Joining a group or club on the Site.
Any liability arising from the use or interaction with this site by persons who lack the capacity to exercise will be treated in accordance with the provisions of law applicable to those exercising parental authority, guardianship or custody.
Transmission of Information: You are prohibited from posting and sending to or from this Website, including but not limited to any material that is defamatory, obscene, pornographic, offensive, profane, threatening and/or in violation of any law or any material that constitutes or encourages any conduct that would constitute criminal activity and/or give rise to criminal or unlawful acts and/or misleading or confusing other users and/or any commercial, political, religious or other material or advertisements.
Please read it carefully. In it you will find important information about how your personal information is processed and about your rights under current regulations on the matter.
Who is responsible for handling/processing your data?
The party responsible for handling/processing your data is BP INVESTMENTS S.A. DE C.V., with Tax ID code BIN060612472 and registered address at Carretera Chetumal Benito Juárez km 250 SN LOCAL E, Playa del Carmen, Akumal, Solidaridad, Quintana Roo, 77776 (interior del Hotel BP Tulum).
You can contact GRUPO PIÑERO's Data Protection Officer at firstname.lastname@example.org
What personal information do we collect?
The data used to create commercial profiles are obtained:
- From the forms you've been asked to fill out and the requests/queries you make to hotels and companies of GRUPO PIÑERO, for example, reservations or requests for services.
- From the information provided to these hotels and companies in order to contract our services.
- From the information generated by your stays in our hotels and by the provision of contracted services.
- From complaints by guests and customers of the group and from satisfaction surveys.
- From profiles and analytics obtained from the browsing habits of users of the group's websites, whether registered or not. This may involve the use of browser tracking technologies (more information in our cookie policies).
- From your participation in marketing campaigns, e.g. contests or promotions.
The categories of data we process typically consist of:
- Identification and contact information.
- Data on personal characteristics, such as gender, date and country of birth, nationality, marital status and language.
- Economic and transaction data: data related to the history of reservations and stays in our hotels.
- Data relating to the history of contact with the group.
- Data relating to claims and complaints lodged: Name, origin of the complaint, type and reason for the complaint, contact identification data, contact location data (phone/cell no., email, etc.).
- Data relating to customer preferences and profile, and commercial tracking data.
- Consolidated data generated by website user browsing habits.
We NEVER process or include health data or other special categories of data, such as religion or beliefs, or payment method data, such as bank card data, in the profiles of our customers and users.
Why do we create profiles and for what purposes do we process this data?
The data we collect from the commercial profiles helps us to know and better understand our customers and users in order to improve their experience, through the analysis and improvement of the quality of our services and their customization, as well as that of our offers and commercial communications.
We make automated decisions based on the commercial profiles of our customers and users.
Who can we disclose your information to?
We will only disclose your information if required by law or with your prior consent.
Legal basis for processing
The creation of commercial profiles, the customization of our services and the sending of offers and personalized commercial communications are based on the consent requested, without the withdrawal of such consent conditioning the provision of the services contracted.
The sending of non-customized commercial communications, such as newsletters, and the use of quality statistics and surveys are based on our legitimate interest in the evaluation and promotion of our services.
How long will we keep your information?
Profiles and data processed for commercial purposes are kept active as long as the data subject does not withdraw his or her consent or request their deletion and, in any event, for the periods specified in the applicable legal provisions and for the time necessary to address any liability issues arising from such processing. The media on which the existence of your consent to the processing of your data for these purposes is recorded, such as signed forms, electronic form submission logs, check-in sheets, etc. will be kept for the entire duration of the processing and the applicable time limits.
What are your rights?
You have the right to obtain confirmation of whether or not we are processing your personal data and, if this is the case, to access such data. You may also request that your data be corrected if they are inaccurate or that incomplete data be completed, and you may also request that they be deleted if, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Under certain circumstances, you may request restrictions on the processing of your data. In such cases, we will only process the data concerned for the purpose of lodging, exercising or defending claims or for the protection of the rights of others.
Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In such cases, we will stop processing the data, except for compelling legitimate reasons that prevail over your interests, rights and freedoms, or for the formulation, exercise or defense of claims.
However, you may at any time withdraw your consent and object to the processing of your data for direct marketing purposes, including for the purpose of commercial profiling. In such case we will stop processing your personal information for such purposes.
Withdrawal of your consent shall not affect the lawfulness of processing based on your prior consent.
Likewise, and under certain conditions, you may request the portability of your data so that they may be transmitted to another data controller.
You also have the right to file a complaint with the Spanish Data Protection Agency or any other competent supervisory authority.
To exercise your rights, you must send us a request accompanied by a copy of your national identity card or other valid document identifying you by regular mail or email to the addresses indicated in the section "Who is responsible for processing your data?".
To revoke your consent to receive our commercial communications, simply send an email to: email@example.com
For more information on your rights and how to exercise them, please visit the Spanish Data Protection Agency's website at http://www.agpd.es.